Return & Exchange Policy

At Time Quest, we are committed to providing you with exceptional quality and service. Our policy ensures clarity and fairness while handling any issues you may encounter.

Exchange Policy

  • No Refunds: We strictly do not offer refunds for any purchases.
  • Exchange-Only Policy: Exchanges are permitted exclusively for parcels received in a damaged or non-functional condition.
  • No Change of Mind: Requests for exchanges due to a change of mind will not be entertained under any circumstances.

Conditions for Exchange

To qualify for an exchange:

  1. Parcel Opening Video: A detailed, uninterrupted video of the parcel being opened is mandatory for processing claims.
  2. Submission Deadline: Exchange requests must be submitted within 4 working days of receiving your order.

Processing Time

  • All claims will undergo verification and will be resolved within 3 to 4 working days.
  • Once approved, your replacement parcel will be dispatched promptly.

For assistance or to initiate an exchange, please reach out to our customer service team.

Thank you for trusting Time Quest for your timekeeping needs!

Follow these simple steps to return or exchange your item(s):

  • Make sure that the item should be packed safely
  • Damaged items will not be accepted
  • After dispatching the parcel share the receipt on the given WhatsApp number: 0313-5038837

To Ship:

Name: Time Quest (Main Office)

Address: Mir Tariq Plaza Near Dilbar Sweet & Bakers Main Museum Rd Taxila Cantt

Phone Number:  0313-5038837